Assistance & Customer Care

Spare parts

Thanks to 4 automatic vertical warehouses, DM PACK ensures that it has many spare parts in house. In case of requests from customers, shipping times are reduced to a minimum.

Remote connection support

Thanks to the advanced technology of the machines, our software engineers are able to connect remotely to carry out all the controls and any changes requested by customers

On site intervention

DM PACK's assembly technicians, in addition to assisting in the installation of the machinery, are always available for maintenance interventions requested by customers in every part of the world.


With the purchase of each machine, an initial training is provided regarding both the mechanical and software parts, making the customer autonomous in managing the machine in a very short time.

DM PACK guarantees an after-sales assistance system for all customer needs, from training during the machine start-up phase to requests for spare parts and technical assistance.

Thanks to the high level of digital technology of the machinery, our software engineers are able to connect to machines located anywhere in the world and provide all necessary assistance.

With technical support packages modeled on the customer’s needs, our technicians provide on-site assistance at the customer’s plants, diagnosing the problem and providing all necessary maintenance.

Assistance is a fundamental part of customer care to which DM PACK dedicates all the necessary resources for customer satisfaction.

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